Partiallyblank email in explorer and firefox

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This topic contains 2 replies, has 2 voices, and was last updated by  Lee Brannon 2 years ago.

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  • #15135 Reply

    Lee Brannon

    Hi

    I have a strange problem with the “Thank you” email sent out to buyers after their transaction. Everything is fine where the purchase has been made the using the Chrome browser but if the purchase has been made through Exlorer or Firefox then the Shipping Address details are blank in the email that is sent to the buyer. All other details are present and correct.

    Any ideas what could be causing this?

    Thank you in advance for your assistance.

    Lee

    #15137 Reply

    Hannes
    Keymaster

    Hi, I think this might be a JavaScript error on the checkout page. Is there anything visible in your console?

    #15138 Reply

    Lee Brannon

    Hi Hannes – Thanks for the quick response. Nothing visible in the console, do you want me to send through my checkout page code or do I need to reupload particular javascript files?

    I was mistaken in my first email – the shippingstate placeholder is working, but none of the others are.

    Many Thanks

    Lee

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